Southwest Airlines has apologized to the mom who says the gate agent made fun of her five-year-old daughter’s name, Abcde.
On Nov. 2, Traci Redford and her daughter, Abcde — pronounced “ab-city” — were boarding a plane at John Wayne Airport in Santa Ana, California.
“The gate agent started laughing, pointing at me and my daughter, talking to other employees. So I turned around and just said, like, ‘Hey I can hear you, so if I can hear you, my daughter can too. Like, I’d appreciate it if you’d just stop,’” Redford said.
— Veronica Miracle (@ABC7Veronica) November 28, 2018
Redford states her daughter asked why were the agents were laughing at her. The agent, says Redford, took a picture of the boarding pass with her daughter’s name and posted it to social media.
Southwest Airlines said it has since followed up with the employee involved, but did not disclose any actions taken. Southwest Airlines has issued the following statement to KABC in response:
“We extend our sincere apology to the family. We take great pride in extending our Southwest Hospitality to all of our Customers, which includes living by the Golden Rule and treating every individual with respect, in person or online. The post is not indicative of the care, respect, and civility we expect from all of our Employees. We have followed up with the Employee involved, and while we do not disclose personnel actions publicly, we are using this as an opportunity to reinforce our policies and emphasize our expectations for all Employees.”